Shipping & Returns
Shipping Fabricated Orders
Heavy-duty spillway grates, trash racks, and custom erosion control fabrications are shipped via freight carriers equipped to handle their size and weight. Steel products of this scale require dedicated logistics—not standard parcel service—to arrive intact and ready for installation.
Specific shipping arrangements, carriers, and delivery windows are confirmed with each order. We work with you to ensure the product arrives at your site safely and on a timeline that fits your project schedule.
Standard vs. Custom Orders
Lead times and handling differ depending on whether you're ordering from our standard catalog or requesting custom fabrication to your specifications.
Standard Catalog Items
Ready-made spillway grates and erosion control products with faster turnaround. Availability and delivery details are discussed when you request a quote.
Custom-Fabricated Orders
Products built to your site's exact specifications require lead time for design review, fabrication, and quality checks. Timeline depends on complexity and current shop capacity.
When you request a quote—whether for standard or custom work—we'll lay out the specifics: what goes into the timeline, any site preparation needed on your end, and when you can expect delivery.
Returns & Adjustments
Because much of what we fabricate is built to project specifications and site conditions, our returns policy reflects that reality.
Custom Orders
Each custom fabrication is handled on a case-by-case basis, accounting for design specifications, site conditions, and what brought up the need for an adjustment. Get in touch directly so we can discuss your situation.
Returns & Adjustments
Any return, exchange, or adjustment request should be raised directly with our team as soon as you identify the issue. We'll evaluate what's needed and work toward a solution that gets your project back on track.
The key principle: we fabricate products meant to work hard and last. If something isn't right, we want to know about it immediately so we can make it right.
Questions About Your Order
If you have questions about shipping timelines, delivery, or how to handle a return or adjustment on a specific order, reach out to Millbach directly. We'll give you straight answers based on your project's details.